tbagi Privacy Policy

01 Who We Are

tbagi is an online casino and sports betting platform operated for players in Bangladesh. When this Privacy Policy refers to "tbagi", "we", "us", or "our", it means the tbagi platform and the team responsible for operating it. Our platform is accessible at tbagi.net and through the tbagi mobile app.

tbagi acts as the data controller for all personal information collected through the tbagi website and app. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how tbagi handles your data, you can reach us at [email protected] at any time.

This Privacy Policy applies to all users of the tbagi platform, including registered players, visitors who browse the tbagi website without registering, and anyone who contacts tbagi support. By using tbagi, you acknowledge that you have read and understood this policy.

02 Data We Collect

tbagi collects different types of personal data depending on how you interact with the platform. The main categories of data we collect are:

tbagi does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes (for example, if you disclose a gambling-related health concern when requesting self-exclusion).

03 How We Collect Your Data

tbagi collects your personal data through the following means:

• Direct interactions. When you register on tbagi, make a deposit or withdrawal, contact our support team, or update your account settings, you provide data directly to us.
• Automated technologies. When you visit the tbagi website or use the tbagi app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This happens on every visit, whether or not you are logged in.
• Third-party sources. tbagi may receive data about you from identity verification providers (used during KYC checks), payment processors (bKash, Nagad, and banking partners), and fraud prevention services. This data is used to verify your identity and protect your account.
• Publicly available sources. In some cases, tbagi may verify information you provide against publicly available records as part of our compliance and fraud prevention processes.

04 Why We Use Your Data

tbagi uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described in this Privacy Policy. The main reasons tbagi processes your data are:

• To operate your account. We need your identity and contact data to create and manage your tbagi account, process your deposits and withdrawals, and provide you with access to games and betting markets.
• To verify your identity. tbagi is required to verify the identity of all players before processing withdrawals. This is a standard anti-money laundering (AML) requirement and is done to protect both you and the platform.
• To process payments. Your financial data is used to process deposits and withdrawals via bKash, Nagad, and bank transfer. tbagi does not store full payment credentials — transactions are handled by our payment partners.
• To prevent fraud and ensure security. tbagi uses technical and usage data to detect suspicious activity, prevent unauthorised account access, and protect the integrity of the platform.
• To provide customer support. When you contact tbagi support, we use your account data and communications history to resolve your query efficiently.
• To comply with legal obligations. tbagi is required to retain certain records for compliance purposes, including transaction records and identity verification documents.
• To improve the platform. Usage and technical data helps tbagi understand how players interact with the platform so we can improve the experience, fix issues, and develop new features.
• To send you relevant communications. With your consent, tbagi may send you information about promotions, bonuses, and platform updates. You can opt out of marketing communications at any time from your account settings.

05 Legal Basis for Processing

tbagi processes your personal data on the following legal grounds:

• Contract performance. Processing your identity, contact, and financial data is necessary to operate your tbagi account and fulfil our obligations to you as a player.
• Legal obligation. tbagi is required by law to verify player identities, retain transaction records, and report certain activities to relevant authorities. This processing is mandatory and cannot be opted out of.
• Legitimate interests. tbagi processes technical and usage data to prevent fraud, maintain platform security, and improve the player experience. These interests do not override your rights as a data subject.
• Consent. Where tbagi sends you marketing communications or uses non-essential cookies, we do so only with your explicit consent. You may withdraw this consent at any time.

06 Who We Share Your Data With

tbagi does not sell your personal data to any third party. We share your data only where necessary and only with the following categories of recipients:

• Payment processors. bKash, Nagad, Rocket, and banking partners receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by strict data security standards.
• Identity verification providers. When you complete KYC verification on tbagi, your identity documents are processed by our verification partner. This data is used solely for the purpose of confirming your identity.
• Fraud prevention and security services. tbagi uses third-party services to detect and prevent fraudulent activity. These services may process your IP address, device data, and account activity.
• Game providers. Some game providers on the tbagi platform may receive limited technical data (such as session tokens) to deliver their games. They do not receive your personal identity or financial data.
• Legal and regulatory authorities. tbagi may be required to share your data with law enforcement, financial regulators, or other authorities where required by applicable law. We will only do so to the extent legally required.
• Professional advisors. tbagi's legal, financial, and compliance advisors may access your data where necessary to provide their services, subject to strict confidentiality obligations.

All third parties who process data on behalf of tbagi are required to handle that data securely and in accordance with applicable data protection standards. tbagi does not permit third parties to use your data for their own marketing or commercial purposes.

07 Cookies and Tracking Technologies

tbagi uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit tbagi.

The types of cookies tbagi uses include:

• Essential cookies. Required for the tbagi platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies.
• Analytics cookies. Help tbagi understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate and does not identify individual players.
• Preference cookies. Remember your settings and preferences on tbagi, such as your preferred language or display options.
• Marketing cookies. Used only with your consent to track the effectiveness of tbagi promotions. You can opt out of marketing cookies at any time.

You can control cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the tbagi platform. For non-essential cookies, you can manage your preferences through the cookie settings available on the tbagi site.

08 Data Security

tbagi takes the security of your personal data seriously. We use industry-standard technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the tbagi platform.
• Encrypted storage of sensitive account and financial data on tbagi's servers.
• Access controls that restrict which tbagi staff can view personal data, based on their role and need.
• Regular security audits and vulnerability assessments of the tbagi platform.
• Two-factor authentication options available to all tbagi account holders.

While tbagi takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — never share your tbagi password with anyone, and contact support immediately if you suspect your account has been compromised.

In the event of a data breach that is likely to affect your rights or freedoms, tbagi will notify affected players as required by applicable law and take immediate steps to contain and remediate the breach.

09 Data Retention

tbagi retains your personal data for as long as your account is active and for a period after account closure as required by applicable law or legitimate business purposes. The general retention periods tbagi applies are:

• Account and identity data. Retained for the duration of your tbagi account and for a minimum of five years after account closure, in line with standard AML and financial record-keeping requirements.
• Transaction records. Retained for a minimum of five years from the date of each transaction, as required for financial compliance purposes.
• Support communications. Retained for up to three years from the date of the interaction, to allow tbagi to reference previous support history if needed.
• Technical and usage data. Typically retained for up to 24 months, after which it is anonymised or deleted.
• Marketing consent records. Retained for as long as you remain opted in, plus a reasonable period after opt-out to demonstrate compliance.

When your data is no longer required, tbagi will securely delete or anonymise it. If you request account closure, tbagi will begin the data retention countdown from the date of closure, subject to any ongoing legal obligations.

10 Your Rights

As a tbagi player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting tbagi support at [email protected].

tbagi will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, and we will notify you if an extension is needed. Some rights are subject to legal limitations — for example, tbagi cannot delete transaction records that are required for regulatory compliance.

11 Children's Privacy

tbagi is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on tbagi or attempt to use the platform in any way.

If tbagi becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete the data, and return any deposits made. If you believe a minor has registered on tbagi, please contact us at [email protected] immediately so we can investigate and take action.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms. tbagi supports responsible gaming and takes underage gambling prevention seriously.

12 Changes to This Policy

tbagi may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how tbagi protects your data. Your continued use of the tbagi platform after any update to this policy constitutes your acknowledgement of the revised version.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tbagi handles your personal data, please get in touch with our team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach the tbagi privacy team at [email protected]. For urgent account security issues, live chat on the tbagi platform is the fastest way to get help. We aim to respond to all email enquiries within 24 hours.